Continuous Technology Private Limited
Privacy Policy
Last updated: September 23, 2026
1. Introduction
Continuous Technology Private Limited (“Continuous Technology,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (continuoustech.in) and use our AI agent, voice, messaging, and automation integration services.
2. Information We Collect
2.1 Account & Contact Information
When you submit an inquiry, request a demo, or enter a service agreement, we collect personal and business details such as your name, corporate email address, phone number, company name, and project requirements.
2.2 Integration & Operational Data
To design and operate bespoke AI agents, our systems may interface with your approved communication channels (telephony, WhatsApp, SMS, email), CRM platforms, calendars, or databases. We process this operational data solely to execute the specific workflows you configure, such as answering inbound calls, scheduling appointments, dispatching field requests, and updating CRM records.
2.3 Usage & Technical Telemetry
We automatically collect information about how you interact with our website and services, such as access timestamps, pages viewed, device identifiers, and IP addresses, to maintain platform stability, performance, and security.
3. How We Use Your Information
We use collected data solely for legitimate business purposes:
- To provide, operate, integrate, and maintain our AI agent and automation services.
- To execute human-supervised workflows, appointment bookings, and multi-channel customer dispatch.
- To improve, personalize, and monitor the reliability and quality of our solutions.
- To communicate with you directly, including responding to inquiries, providing customer support, and sharing technical updates.
- To detect, prevent, and address security incidents, technical issues, or unauthorized access.
- To comply with statutory legal obligations and enforce contractual terms.
4. AI Models & Zero Training Commitment
We adhere to strict data segregation and model safety standards:
- No Model Training: We never use your proprietary business records, customer conversations, voice recordings, or transcripts to train or improve public or commercial AI models.
- Sovereign & On-Premises Deployment: For privacy-sensitive operations, we deploy systems entirely within your private cloud VPC or on-premise servers using open-weight models, ensuring zero external data egress.
- Customer-Controlled API Keys: Where third-party foundation models (e.g. OpenAI, Anthropic) or speech services are used, they are connected via your direct organizational accounts with zero data retention policies.
5. Data Storage and Processing
Your data is processed and stored on secure cloud infrastructure and dedicated server instances with encryption in transit (TLS 1.3) and at rest (AES-256). For sovereign deployments, data resides exclusively within your designated geographical jurisdiction or on-premise hardware as agreed in your Master Services Agreement (MSA).
6. Sharing of Your Information
We do not sell, rent, trade, or otherwise monetize your personally identifiable information. We may share information only with trusted third-party service providers who assist us in operating our infrastructure (such as secure cloud hosting, telephony carriers, or database systems), strictly under confidentiality and data protection agreements, or when required by lawful subpoena or legal process.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. While we take rigorous measures to secure all operational environments, no method of electronic transmission or storage is impenetrable, and we encourage clients to maintain appropriate access controls on their integrated accounts.
8. Your Data Protection Rights
Depending on your location and applicable privacy legislation (including India’s Digital Personal Data Protection Act 2023, GDPR, or CCPA), you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact our team.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Continuous Technology Private Limited