Continuous Technology
Solutions/Customer Engagement
Voice · SMS · WhatsAppAvailable

Debt & Renewal Collection

Multi-channel collections and renewals, governed by your rules.

An agentic flow across voice, SMS and WhatsApp that reminds, confirms and negotiates within the rules you set — and routes disputes and edge cases to human agents.

Build-to-order — designed and available, not yet deployed in production.

The problem

Collections and renewals are high-volume, repetitive and sensitive. Manual outreach is expensive and inconsistent, and getting tone or process wrong is costly.

How it works

The agentic flow, end to end.

01Account due / renewal
02Multi-channel outreach
03Confirm or negotiate in-policy
04Payment or promise-to-pay
05Escalate exceptions to human
Use cases
  • Early-stage payment reminders
  • Subscription & policy renewals
  • Promise-to-pay capture
  • Dispute & hardship routing to humans
Human-in-the-loop

Every negotiation stays inside rules you set; disputes, hardship and edge cases route to a person. Compliance-aware — it supports, and does not replace, your compliance obligations.

At a glance

StatusAvailable
Channels
VoiceSMSWhatsApp
Deployment
CloudOn-prem
Integrates with
Your CRM / billingPayment linksCustom webhooks
Talk to us

Bring us a workflow. We'll bring back a system.

Tell us the workflow, the constraints, and where the data has to live. We'll tell you honestly whether an agent is the right fit.